✓ Full Conformity Guarantee:
▶ We guarantee the product exactly matches the description and images provided.
▶ If any discrepancy exists, you may refuse delivery immediately at no cost.
✓ Manufacturing Defects Guarantee:
✓ For any product defect (within 30 days of receipt):
▶ Free replacement with shipping covered by us.
▶ Or full cash refund upon returning the defective item.
✓ 14-Day Return Policy (Conditions Apply):
▶ Product must be in original condition (unused, in original packaging).
▶ We cover shipping costs for manufacturer defects.
▶ Customer bears return shipping costs for other reasons.
✓ How to Process Returns?
▶ Contact us via WhatsApp: 0688787151
▶ Or email: Contact@monel.shop
▶ 1) Submit return request
▶ 2) We determine solution (replacement or refund)
▶ 3) Refund processed - courier collects item for replacement/refund.
Guarantee Summary:
✔ Defect guarantee (replace or refund)
✔ 14-day returns (if product is intact)
✔ Cash on delivery = Right to refuse non-conforming products
✔ Free shipping only for defective items
✔ Why Trust Us?
▶ Full transparency: No hidden terms
▶ Quick resolution: We value your time
▶ Buyer protection: Guarantees honored post-payment
